STRICT GOVERNMENT CONDITIONS
The prospective customer should pre-register with the business providing all contact details.
All relevant parties (agent, property owner, property occupier, purchaser, surveyor etc) should provide a declaration to the business that they are not showing any symptoms of COVID-19.
The property visit cannot be carried out if any property occupier is isolating either because they have COVID-19, are symptomatic, or are shielding because they are severely vulnerable to COVID-19. The business is responsible for confirming this prior to the property visit.
All property visits should be carried out at an appointed time by one business representative only.
Businesses should hold a log of all property visits undertaken.
Not more than one agent and two vendors or purchasers (adults only) will be present at any one property visit.
The viewing will be deemed to be part of the customer’s permitted time outside the house and the total permitted contacts from outside their household in line with the Government of Jersey guidance.
Viewings should be undertaken at an empty property wherever possible. Where this is not possible the viewing should coincide with the usual occupant’s permitted time outside the house in line with the Government of Jersey guidance.
The property owner is responsible for cleaning the premises before the visit – as a minimum this must include the cleaning of surfaces that are regularly touched, and those which the agent will have to touch, such as door handles and light switches.
The property owner should open all appropriate doors and cupboards prior to the viewing.
Paper copies of the property details should not be supplied to potential purchasers.
All necessary precautions should be taken during the viewing including:
Maintaining a physical distance of 2 metres with those outside your household at all times.
Sanitising hands on arrival and departure, with the business responsible for providing hand sanitiser at the entrance to the property.
Customers should be advised not to touch anything.
The business’s representative should wear gloves and try to ensure that only they touch surfaces, including door handles and light switches.
The business’s representative should clean anything that it has been necessary to touch with disinfectant wipes as they move around the property.
Viewings should be no more than twenty minutes.
Wearing of cloth face masks is encouraged.
Please note, open viewings and back to back viewings are not permitted.
To support Islanders who absolutely need to move home, essential removals and relocation is designated as ‘essential work’ and workers providing these services can travel outside the home for this purpose.
Businesses providing removals or relocation services must implement strict physical distancing. Employees should remain two metres from each other and from customers at all times. This includes during travel.
Once an appointment has been scheduled, viewers/vendors/landlords and any existing tenants will be sent a PDF outlining Livingroom business protocol. Each individual will be required to acknowledge they have read an understood our terms 24hrs prior to an appointment by emailing email@example.com.
Please be respectful at all times, we are simply following Government guidelines to ensure the safety of all.
In addition to following the Government of Jersey guidelines as outlined above, we have created a few answers to further potential questions.
WHY DO I NEED TO EMAIL LIVINGROOM WITH CONFIRMATION?
Email acceptance confirms that no one living in your household is symptomatic or has had symptoms in the last 48 hours, is under a compulsory isolation order or awaiting results of testing for Covid-19.
WHY IS IT PREFERRED THAT THE PROPERTY SHOULD BE VACANT FOR SEVEN DAYS PRIOR TO VIEWING?
Studies suggest that corona-viruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. If a property has been vacant for a period of in excess of one week, the virus should be dormant and therefore offers both viewers and staff greater levels of comfort.
AS AN OWNER OF A VACANT PROPERTY, CAN I GO IN FIRST BEFORE THE VIEWING
Please don’t. The longer the property has been vacant for is really important, please see above.
AS A VENDOR/LANDLORD, WHAT DO I DO WITH KEYS?
The estate agent should be the key holder and have the ability to sterilise keys that are used. Please discuss individual arrangements with our support staff.
AS A OCCUPANT, CAN I REMAIN WITHIN THE PROPERTY DURING A VIEWING/VALUATION?
The simple answer is no. If mobility/leaving the property is an issue, please do inform us prior to the appointment. If the property is tenanted, the landlord will be required to seek their tenants agreement to vacate the property and ask them to accept protocol by emailing Livingroom as stated above.
HOW DO I KNOW THAT THE PROPERTY IS SAFE TO VISIT?
All viewers and vendors must have acknowledged that they have read and understand the Government guidelines prior to the scheduled appointment which includes full disclosure if any members of the household is either symptomatic or has had symptoms in the last 48 hours. If either of these points are declared Livingroom will not undertake scheduled appointments and all site visits will be cancelled until further notice.
WHAT IF THE PROPERTY IS WITHIN A COMMUNAL BUILDING?
If the property is situated within a complex/development where communal areas are shared, care will be taken in opening communal doors and wiping surfaces for entry. Please do not touch unnecessary surfaces. When passing any residents within the development, social distancing of 2m+ should be applied.
CAN I BRING ADDITIONAL PEOPLE TO THE VIEWING?
A maximum of two adult individuals from your immediate household are entitled to view. If relatives do not live in your immediate household, they must not attend. All decision makers (within the single household) are asked to be present on the first viewing to avoid further unnecessary exposure.
CAN I BRING CHILDREN TO THE VIEWING?
No. Government guidelines stipulate that no children are allowed on viewings.
HOW CAN I JUGGLE THE NO CHILDREN RULE?
We recommend that if you are a couple from the same household, that one of you remains with the children in the car whilst the other views the property and vice versa.
WHY ARE APPOINTMENTS LIMITED TO 20 MINUTES?
Government rules stipulate that appointments should be no more than twenty minutes. This is not a Livingroom decision so please respect we are simply following guidelines.